Frequently Asked Questions

Where can I find my student’s Access Code or Student ID?
Our registration process is designed to be both secure and straightforward. Depending on your school, district, or transportation system, you will need either an Access Code or a valid Student ID in order to gain access to SafeStop. If you do not know your Student ID number or did not receive the Access Code, we will provide you with an appropriate contact person on your dedicated registration page and they can help you.
Do I have to renew my subscription each school year?
Yes – and renewing is easy! Simply login to SafeStop either in the app or via SafeStopApp.com/web using your email and password from last school year. Once you login, click the button that says “Activate Account”, then follow the steps to renew your account. Remember to have your child’s updated Student ID or Access Code available for this process, as these may change year to year.
How do I know if my school is utilizing SafeStop services?
You can either visit our website homepage at www.SafeStopApp.com and click “Sign Up or Renew Your Subscription Now” and search for your school or district by entering in your home Postal Code. You can also download the SafeStop app on your phone, choose “Create An Account” and follow the same steps.
How do I add a stop to my app?
[Note: Certain schools or districts may use your Student ID to determine what routes and bus stops auto-populate in your account. If this is the case, you may not be able to add bus stops to your account. If your information is incorrect or incomplete, you can Report An App Issue in the Settings area of your account and your transportation department will confirm any changes needing to be made.] Click the “Add a Bus Stop” button on the bottom of your home screen. After entering your home or bus stop address, click “Search” and the available routes will populate. Select a route to reveal the bus stops on that route. Then, tap the empty box to the far right of the bus stops you wish to add to your account. When you have finished adding the bus stops you wish to track, simply press the red check mark in the upper right corner of the screen to return to your dashboard.
How do I add a Sub-Account to my SafeStop account?
If you need an additional account so that an additional family member or caregiver can access SafeStop, here are the steps to follow: 1) Open the app and login using your own email/password. 2) Click the gear (Settings) icon on the lower right hand side of the screen. 3) Click “Manage Account”. 4) Click the school or jurisdiction for which you would like to create a sub-account. 5) Click “Manage Sub-Accounts”. 6) Enter the email address of the person for which you would like to create a sub-account. 7) Enter a password for the new sub-account.
How do I receive notifications?
When you download the SafeStop app, you will have the option to receive Push Notifications. Push Notifications are messages that pop up on your mobile device, even when the app is closed. These are usually used for alerts due to inclement weather and more up-to-date time delays. If you downloaded the app previously but now wish to enable Push Notifications, you may access this option in your phone settings. [All Alerts and Messages can be viewed by tapping the message box icon in the top right corner of your dashboard.]
How do I request SafeStop services for my school?
If your school did not appear in the list of schools we service, you may click on the “Get SafeStop in Your School” option. This will bring you to a request form to fill out and send to SafeStop Support. We will need to work with your school or district in order to launch the service. Please allow for 24-48 hours for a response.
How do I reset my password?
Your password can be changed by opening the app or visiting www.SafeStopApp.com/web and clicking on “Forgot Password” under “Sign In.” This will send a link to your email, where you can reset your password.
I received a message stating that my student is not in the SafeStop system. What does that mean?
If your SafeStop system requires a Student ID, this means we were provided a student roster of eligible riders by the school or district. Most often when the SafeStop system does not recognize a Student ID, it is because the student is not currently eligible or registered for transportation services with your school or district. If you receive this message and feel the information is incorrect, please contact the school or district’s Administration Office to verify your student’s eligibility and Student ID number. For security purposes, SafeStop is not legally authorized to give out any personal information related to students attending the schools we service. Once you have obtained the proper Student ID for your student, please return to the SafeStop app to complete the registration process.
I have two students attending different schools/using different routes. How do I set this up in my app?
If your students attend schools that are inside different SafeStop environments (ex. The High School District is operated separately from the Elementary School District), you will need to complete the registration process for each school using that unique school code provided by the administration or the valid Student ID, depending on what the registration requirements are for each. Once you successfully register for one of your children, simply access the menu option in the lower right corner of the app, then select “Add School or District”, search for your school or district by your Postal Code, and then fill out the required security field(s) to complete your registration for the additional child.
How do I register for SafeStop once I know my school is eligible?
Download SafeStop from the Apple App Store or Google Play Store. Open the SafeStop app and click on “Create an Account”, then follow the steps to complete your registration. Depending on your school or district’s choice, you will need either a Student ID number or an Access Code that was distributed by your school. Make sure to have your child’s Student ID number or your Access Code ready when you try to register.
The Map View bus locator is not working/My Bus Icon isn’t moving or doesn’t appear:
If Map View is not working on your app, please contact us at support@safestopapp.com and we will work with the school or district to resolve the issue. Please report to your bus stop at the scheduled time to avoid missing the bus. While we do not own the GPS units responsible for collecting this information, we’ll work with your local transportation department to have that issue resolved as soon as possible.